Frequently Asked Questions
- All
- What do we accept
- Deliver your items
- Offers and payments
Need Help?
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What do we accept
Some examples include: Reserved, Mohito, H&M, Adidas, American Eagle, Nike, Banana Republic, Tommy Hilfiger, Louis Vuitton, Hugo Boss, Omega, Dior, Gap, Chanel, Lacoste, etc. To see the full list of brands we accept,
We do not accept items with holes, missing elements, odors, stains, animal hair, fade, visible wear, adjustments, etc.
We do not accept items from the following categories:
- Baby
- Maternity
- Sporting goods
- Costumes
- Lingerie or Underwear
- Swimsuits
- Sleepwear
- Uniforms
- Hair accessories
- Jewelry from the following sub-categories: Anklets, Body Jewelry, Brooches & Lapel Pins, Charms & Pendants, Jewelry Sets, Watch Accessories, Watch Bands, Watch Stickers & Decals, Watch Winders.
Deliver your items
- Ship from home: Receive a FREE shipping label and send your items from any InPost Paczkomat locker.
- Drop off in person: Schedule a drop-off appointment and bring your items to our Mokotów, Warsaw office.
- Home pick-up: We offer this option for 50+ items or 10,000+ PLN in added resale value.
To make your process easier, we recommend reusing boxes you already have or buying them at any shipping agency. If you can’t, let us know when you schedule your delivery method and we’ll send you packing materials to your home, deducting the cost from your offer. The cost per box, including shipping, is $20 PLN.
Offers and payments
Items with an original retail price of approximately 700 PLN or more are considered luxury. You have two options to sell your luxury items:
- We take your items on consignment for 180 days and sell them for you. We charge you a commission when we sell them. On the last day of each month, we pay you your earnings for the items sold during that month, minus the commission. Your items remain yours, and you can end the consignment agreement and request them back at any time. For more information about your earnings from consignment, see the question: “How much do I earn on consignment?”
- We make you an offer to buy them immediately, which will likely be lower than your earnings from consignment.
Consignment notes:
- Most items on consignment sell within 180 days, but if not, you have 15 calendar days to pick them up for free at a our warehouse in Warsaw, or have them shipped back to you for 40 PLN per box. You must request the return and your preferred option by contacting us by email at consignment@closter.pl.
- You can end the consignment agreement and request your items back at any time; after 90 days, there is no cost, before 90 days there is a processing fee of $20 PLN per item.
Jeśli zostawiasz produkty w komis, otrzymujesz procent od ceny, za którą się sprzedadzą. Im wyższa cena sprzedaży, tym wyższy Twój procent. Cenę początkową ustalamy według bieżącej wartości rynkowej, ale na życzenie możemy ją zmienić. Z czasem systematycznie obniżamy cenę, aby pomóc w sprzedaży.
Cena sprzedaży (PLN) | Twój zarobek |
---|---|
200 – 500 zł | 50% |
500 – 1 000 zł | 55% |
1 000 – 2 000 zł | 60% |
2 000 – 3 000 zł | 65% |
3 000 – 6 000 zł | 70% |
6 000 – 20 000 zł | 80% |
> 20 000 zł | 85% |