Withdrawal notice and model form

WITHDRAWAL NOTICE AND MODEL FORM

This is a courtesy translation for reference. The Polish text governs.

Version of 2026-08-31.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without
giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third
party other than the carrier and indicated by you, acquired physical possession of the goods.

To exercise the right of withdrawal, you must inform us — Closter Polska sp. z o.o.,
Jana Pawła II 22, 00-133 Warszawa, PL, hej@closter.pl — of your decision to withdraw from this contract by an
unequivocal statement (for example a letter sent by post or by email).

You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning
your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs resulting from
your choice of a type of delivery other than the least expensive type of standard delivery
offered by us), without undue delay and in any event not later than 14 days from the day on
which we are informed about your decision to withdraw from this contract. We will carry out
such reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a
result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not
later than 14 days from the day on which you communicate your withdrawal from this contract to
us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other
than what is necessary to establish the nature, characteristics and functioning of the goods.

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MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

To:
Closter Polska sp. z o.o.
Jana Pawła II 22, 00-133 Warszawa, PL
hej@closter.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the
following goods(*):

  ................................................................................

Ordered on(*)/received on(*):

  ................................................................................

Name of consumer(s):

  ................................................................................

Address of consumer(s):

  ................................................................................

Signature of consumer(s) (only if this form is notified on paper):

  ................................................................................

Date:

  ................................................................................

(*) Delete as appropriate.

buyer_withdrawal@1